This Privacy Policy explains how ECLIPSE SBC LIMITED, trading as Eclipse Shutters, Blinds & Curtains (“we”, “us”, “our”), collects, uses and protects your personal data when you visit our website, contact us, request a quotation, place an order, or otherwise use our services.

We are committed to protecting your privacy and handling your personal data in accordance with applicable UK data protection law, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who we are

ECLIPSE SBC LIMITED
Trading as Eclipse Shutters, Blinds & Curtains
Registered office: 68 Nottingham Road, Eastwood, Nottingham, England, United Kingdom, NG16 3NQ
Company number: 16515808

2. The personal data we collect

We may collect and process the following personal data about you:

• your name
• your address
• your email address
• your telephone number
• details about the products or services you enquire about or purchase
• payment information, where relevant
• records of correspondence when you contact us
• information you provide when completing forms on our website
• technical information about your use of our website, such as IP address, browser type, device information and usage data

We only collect personal data that is relevant to our business relationship with you.

3. How we collect your personal data

We may collect your personal data when you:

• visit our website
• submit an enquiry through our website
• request a quotation
• contact us by phone, email or other means
• place an order with us
• interact with us as a customer or prospective customer
• use our website through cookies or similar technologies

4. How we use your personal data

We may use your personal data for the following purposes:

• to respond to your enquiries
• to provide quotations
• to supply products and services to you
• to manage appointments, surveys, fitting or installation arrangements
• to process payments
• to communicate with you about your order or enquiry
• to provide customer service and support
• to improve our website, products and services
• to maintain business records
• to comply with legal and regulatory obligations
• to send marketing communications where permitted by law or where you have given consent

5. Our lawful bases for processing

Under UK data protection law, we must have a lawful basis for using your personal data. Depending on the circumstances, we rely on one or more of the following:

Contract
Where processing is necessary to take steps at your request before entering into a contract, or to perform a contract with you.

Legitimate interests
Where processing is necessary for our legitimate interests, such as operating and improving our business, responding to enquiries, maintaining records, and preventing fraud, provided those interests are not overridden by your rights and interests.

Legal obligation
Where processing is necessary for us to comply with the law, including accounting, tax and consumer law requirements.

Consent
Where you have given us consent to use your personal data for a specific purpose, such as certain marketing communications. You may withdraw your consent at any time.

6. Cookies and website usage data

Our website may use cookies and similar technologies to help us improve functionality and user experience, understand how visitors use the website, and support website performance.

Cookies may collect information such as:

• browser type
• device information
• pages viewed
• time spent on pages
• referring website
• approximate location based on IP address

You can usually control or disable cookies through your browser settings. Please note that disabling cookies may affect how parts of our website function.

If your website uses analytics or non-essential cookies, you should also have a separate Cookie Policy or cookie banner explaining this in more detail.

7. Payments

If you make a payment to us, we may process payment-related information for the purpose of completing your transaction and keeping proper business and accounting records.

We do not sell or misuse payment information. Payment details may be processed by trusted third-party payment providers where necessary.

8. Marketing communications

We may send you information about our products and services where:

• you have asked to receive it, or
• we are otherwise permitted to do so under applicable law

You can opt out of marketing communications at any time by contacting us or using any unsubscribe option included in the communication.

9. Sharing your personal data

We do not sell, rent or trade your personal data to third parties.

We may share your personal data with trusted third parties where necessary for the operation of our business, including:

• payment service providers
• IT and website service providers
• installers, fitters, delivery providers or subcontractors
• accountants, insurers, legal advisers or other professional advisers
• regulators, authorities or law enforcement bodies where required by law

We require third parties acting on our behalf to respect the security of your personal data and to process it lawfully.

10. International transfers

We generally aim to store and process personal data within the United Kingdom. Where any personal data is transferred outside the UK, we will take appropriate steps to ensure that your data is protected in accordance with UK data protection law.

11. How we keep your personal data secure

We take appropriate technical and organisational measures to protect your personal data against unauthorised or unlawful processing, accidental loss, destruction or damage.

These measures may include:

• secure systems and devices
• restricted access to personal data
• password protection
• secure storage of records
• use of encrypted or secure online services where appropriate

However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

12. How long we keep your personal data

We will only keep your personal data for as long as necessary for the purposes for which it was collected, including for legal, regulatory, tax, accounting and business record-keeping purposes.

Retention periods may vary depending on the nature of the information and the reason we collected it.

13. Your rights

Under UK data protection law, you may have the right to:

• request access to the personal data we hold about you
• request correction of inaccurate or incomplete personal data
• request erasure of your personal data in certain circumstances
• request restriction of processing in certain circumstances
• object to processing based on legitimate interests
• request transfer of your personal data in certain circumstances
• withdraw consent where we rely on consent

If you wish to exercise any of these rights, please contact us using the details in this policy.

14. Complaints

If you are unhappy with how we use your personal data, please contact us first and we will try to resolve your concern.

You also have the right to complain to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues.

15. Third-party websites

Our website may contain links to other websites. We are not responsible for the privacy practices or content of third-party websites. We encourage you to read their privacy policies before submitting any personal data.

16. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page and the updated version will take effect from the date shown at the top of the policy.

17. Contact us